Refund policy
Return Period:
You have 30 days from the date you receive your item to request a return.
Return Eligibility:
To be eligible for a return, the item must be:
- In the same condition as received
- Unworn and unused
- With all original tags attached
- In its original packaging
- With receipt or proof of purchase
How to Return:
To initiate a return, please contact us at contact@fidgetbutter.com.
If your return is accepted, we will provide a prepaid return shipping label along with instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
Damages and Issues:
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Exceptions (Non-returnable Items):
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have questions about a specific item, please contact us.
Exchanges:
The quickest way to exchange an item is to return your current item for a refund and place a separate order for the new item.
European Union Consumer Rights:
For orders shipped to the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification, under the same eligibility conditions stated above.
Refunds:
Once we receive and inspect your return, we will notify you if the refund is approved.
Approved refunds will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 30 business days have passed since approval and you have not received your refund, contact us at contact@fidgetbutter.com or Contact us .